1 reviews | Active since Jan 2018
So we wanting to get internet at home. We go into your Kenilworth branch where we are told we need to have payslips, id and proof of residence, which we then agreed with and said we would come back.
We then went into the Canal Walk branch and are told no sorry we don't cover your area. My question is why when we check your website and put in our area for a 10meg line we are told its covered but your consultants don't know whats going on????????
The Canal Walk agent said and I quote "oh you don't have enough ports in your area and we not sure when there will be,if ever" is that how you win clients with attitudes like that???
So Telkom wants me to pay for a 10meg line and only give me a 2 what *******'s.
Good day Melanie Lawrence
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
would you be interested in one of our LTE packages instead, most customers are going for LTE where there is no ADSL coverage or infrastructure.
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day Melanie Lawrence
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
would you be interested in one of our LTE packages instead, most customers are going for LTE where there is no ADSL coverage or infrastructure.
Regards
Gerard
Telkom Social Media Team
Best regards,
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