Ripoff

Just to put it out there. I got myself a telkom wifi router. I decided to go with a debit order which makes things much more convenient when it comes to payment. Month 1 every thing was fine and payment went through. Month 2 I noticed payment did not go through my account and immediately i queried this with Telkom. The agent then advised me that all is fine on their side and I shouldn't worry. I was then ok with this but i noticed that the wi-fi is not working and that is when I went to the Telkom office in Centurion but there again the agent said I should call the call centre. I called the call centre again and was again told the line shows on, on there side but i told the agent you are not deducting money and the router is not working. Thats when I thought OK you will call me when you realise there is a problem. Today Im being threatened with Legal action from Debt collectors, I also have to pay an early termination fee, I did not terminate this service. This giant parastatal does not care about the little consumer on the ground which is pathetic to say the least. Who stopped this debit order and why , im so up in arms and have nowhere to go or no one to speak to as the Mafia has spoken.....