RIP Telkom, you upgraded with a downgrade in customer service and communication

Telkom farewell to you and may you not RIP... after a thrid party contacted me to upgrade from Flex-On 2 to Flex-On 4 for a R50 added to my bill I agreed but I never agreed on the Device obligation cost of R3500 and it was not mentioned by the consultant and on top of that its a pain in the butt to get them to get the recording that they have messed up ... So now my services gets suspended every month because my account exceeds my credit limit . How can my account exceeds my spend limit if my account is up to date and paid in full ...I cant wait for my contact term to end just to move on ..Telkom you served me well until you ugraded with a downgrade in customer service and communication.