*******s!!

<p>Good Day,</p> <p> </p> <p>I cancelled two of my mobile contracts and chose to switch over to prepaid in February. The contract was due to expire in April 2016. As of May 2016, I should have been moved over to prepaid.</p> <p> </p> <p>I went in store on 27/02/2016 and completed the necessary procedures (Case Nr : ***2).</p> <p> </p> <p>I called the call centre as it was not yet cancelled and they refused to help - Apparently I need to go back into store and complete the whole process AGAIN! Time wasters!</p> <p> </p> <p>I then emailed your cancellations department on 1 May 2016. 17days later and still no response?</p> <p> </p> <p>I now receive a message that I am due for an upgrade?? Why can't you just cancel my contract?</p> <p> </p> <p>I am not going to be paying for a service I no longer need/want!!!</p> <p> </p> <p>PLEASE CANCEL MY CONTRACT!!</p>