******* Scoundrels & *****

On the 12/11 I took out a contract for R169 as advised by the consultant and advertised in the Cape Town Branch and on the 23/11 I upgrade my other contract in your N1 branch. I get told I will get promotional data added and this is not done. I call the call centre and I'm told to go back to the store. After going to the stores and countless calls I am then told the issue is resolved however they only added the promo data to one number. I call up countless times again and on the 19/12 I am advised that a manager is in the process of adding the data as promised. I ask the agent to email me a detail mail with all the details of the calls I have been making to Telkom and what I have been advised. Needless to say they have still not added the data and let alone send the email as requested.

Tonight I call again after I received my bill. Like I mentioned earlier I took out the contract for R169 however on the bill I was paying 100 more than what I agreed to. I request to speak to a manager and low and behold after a hour trying to resolve my query with this unhelpful ***** he drops the call.

Well if any one wishes to port to Telkom I would not advise you to. They mis-sell you into contract and refuse to take accountable for their actions.

I wish to cancel all 3 my contracts and even this they cannot do but robbing their customers they can do so easily.

Thankfully I have the required knowledge to know how to escalate this matter with the ombudsman.

I regret ever signing up with thus pathetic network. I expect a resolution to query not to be sent to stores and operators who is of no help