JN
Jayram N

1 reviews | Active since Jan 2016

30 Mar 2016, 09:13

*******!!! CASE NUMBER ***8

Network problem, confirmed by all at Telkom, Agreed to cancel Contract without any cost to me i.e. no penalties to me because it is a Telkom issue.<br> <br> I received a invoice for an amount of R4581, I queried it and they told me (Nkowanda Sogoni on 14/03/2016 at 12h08) that it is a mistake because case notes were made not to charge me penalties. She logged another case for Neyo in accounts to rectify.<br> Today, my account was debited for this above mentioned amount. you guys are driving me nuts with not knowing what you are doing!<br> <br> This issue is going on since October 2015.<br> I spoke to Nonhlanka-***, Iyanda Nqeto and Nokwhanda Sogoni and the allsaid the same thing that it it their mistake.<br> PLEASE FIX this

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Replies (1)
Telkom
Telkom's reply30 Mar 2016, 09:17
Official
Hello jayram01,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM193600

Regards
Luleka
Telkom Social Media Team