1 reviews | Active since Jan 2017
Rip-off buying Samsung S7/highly disgusted
<p>We took a Samsung Galaxy S7 on contract at 8th of July 2016, Since the day we ordered to phone we had numerouse issues, first with the overall service at the branch, then when my son got his phone, the phone got very very hot when ever he used maps. In December 2016, (5 months later) his screen went all black, we sent the phone in for repair as it is still under warranty. We got the phone back then my son had trouble charging the phone. So we sent the phone back for repairs. Now they want to tell me, the warranty ceased because of liquid damage. What liquid damage if its is the charging block ? how dishonest, This phone is suppose to be a water/liquid resistant. Secondly they want to charge me R6402.28 to repair the phone plus we must still pay the monthly contract fee as well. There is no way. They must fix the phone as it still under warranty. </p>
Thank you for your post.
Please privately reply with your device IMEI number and Repairs Job Number so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
Please privately reply with your device IMEI number and Repairs Job Number so we can further assist.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
20 days has past, as per the attached mail. The only quick assistance that we received was for Telkom to decline the repair..Now not only is the phone not fixed but I must also pay a R180.00 fee for you checking the phone....BUT THE PHONE IS STILL UNDER WARRANTY UNTIL JULY 2017. Telkom is a bunch of ******* and I cannot wait for this contract to expire. This will be the last business I have ever done with you.
Hi Cindy,
I hope this mail finds you well.
This is regarding the above reference number.
We have escalated your query to our Device Lifecycle Management for quick assistance.
Should you wish to reply, please use the following email address: **********
Apologies for any inconvenience caused.
Regards
Tando Mehlo
Specialist: Social Media
Division: Customer service_SOC
Telkom Mobile & ADSL
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/TelkomEMa*******Notice.PDF
20 days has past, as per the attached mail. The only quick assistance that we received was for Telkom to decline the repair..Now not only is the phone not fixed but I must also pay a R180.00 fee for you checking the phone....BUT THE PHONE IS STILL UNDER WARRANTY UNTIL JULY 2017. Telkom is a bunch of ******* and I cannot wait for this contract to expire. This will be the last business I have ever done with you.
Hi Cindy,
I hope this mail finds you well.
This is regarding the above reference number.
We have escalated your query to our Device Lifecycle Management for quick assistance.
Should you wish to reply, please use the following email address: **********
Apologies for any inconvenience caused.
Regards
Tando Mehlo
Specialist: Social Media
Division: Customer service_SOC
Telkom Mobile & ADSL
This e-mail is subject to the Telkom electronic communication legal notice,
available at: http://www.telkom.co.za/TelkomEMa*******Notice.PDF