*******
I sent several emails with my new banking details which was never updated. So I finally managed to get hold of someone via the chat who assisted me, then I made a manual payment, but now I get an account to pay double my monthly installment as a rejection fee. How is it my fault that you do not check you customers emails?? And how do you justify me paying my installment twice with a normal debit going off again at the end of the month??
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Replies (3)
Telkom's replyOfficial
27 Apr 2018, 10:27Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Charl
Telkom Social Media Team
Best regards,
Telkom's reply27 Apr 2018, 10:27
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Charl
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
27 Apr 2018, 10:28Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Charl
Telkom Social Media Team
Best regards,
Telkom's reply27 Apr 2018, 10:28
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Charl
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
15 Jun 2018, 07:42Hi Chanél ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that the new banking details have been updated as requested and account is up to date.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply15 Jun 2018, 07:42
Official
Hi Chanél ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that the new banking details have been updated as requested and account is up to date.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,