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Hi,hope the message finds you well.We have checked your account: please note that due to this being the first invoice there are pro-rata charges and there is a spend limit of R500 that was used on out-of-bundle usage .If you wish to restrict extra usage then you may contact 180 to reduce your spend limit .^WC So last month I took out this deal where u get 10gig day time and 10 gig night time data with a portable WiFi router with additional 5gig day and 10 gig night time data. I get my bill today and R1312 will be deducted from my account. I understand the pro rata rate that I was charged however I was charged R500 for data usage which I was not advised by by the consultant. I call the call centre this morning and the consultant says "sir, there is a default amount of R500 we charge all customers, meaning if your data is depleted, we still allow a minimum of R500 worth of data to be allowed to be billed to your account. Sir, you need to call in to have this option removed from your account". Me: can you please remove this option? Consultant: yes I can but it will only be effective in April cause my system doesn't allow me to remove it from this month. This is the most appalling service I ever received and if this is not sorted by tomorrow,I'm taking this matter further. I have mailed my statement to the consultant I dealt with and he advised "this is the first time I'm hearing of this" I heard bad stories about telkom and their service but still, against my better judgement went and took out the contract and how damn disappointed I am now. #telkomsucks #telkomisaripoff Facebook 6 hours ago Sergio Fernandez
Nobody explained an out of bundle usage and how the hell can you charge me an out of bundle usage fee if I did not agree to it. To my understanding if my data is completed by WiFi should be disconnected until my next cycle starts not charge me out of bundle rates without my permission. I'm going to report this matter to Icasa and will be logging a compliant on all platforms. 6 hours ago