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<p>I took a contract phone around September through a telephone engagement with an agent. The agent stated that the contract amount is R180 p/m which was to include a handset and two SIM cards. She never explained that the contract had no cap amount save to state that I will pay the specified amount and get some few value adds. I received my bill end of October for November payment, to which I learned that from 12 sept to end October I owed Telkom R399. The charges on the statement went beyond what I contracted for. I phoned the call centre intending to cancel the contract, to which Thandeka stated that I must report the issue at the store where I will be informed of terms and conditions of canceling the contract. On arrival at the store, no terms and conditions explained to me other than that I must log a call and the contract will be cancelled with a penalty fee. sibusiso, the agent at the store stated that the cost of the penalty shall be explained to me afterwards. I find this strange, that the terms of contract was never thoroughly explained to me. Now Telkom wants to cancel the contract without explaining the financial implications regardless of the misrepresentation of facts by an agent. I was also told I can not liaise with the termination department myself because they have no contact number to speak to clients. I find this assertions very strange given the indications from NCR. I insisted on speaking to a manager, a Telkom agent was called and he confirmed that which sibusiso has said about that I cannot be informed of the terms of cancellation before cancellation.</p>