1 reviews | Active since Sept 2016
<p>So I upgraded my cell contract with telkom on the 27th of July 2016. The salesman handed me the new phone and the sim and I remember asking him, so when is this sim active and when do we need to switch over..</p> <p>His response was, that it was fine and that we could use the new sim immediately even though we were still running out the previous months data and call time.</p> <p>Come end of August 2016 and I receive a bill for R1200 in total ... wher I am now being charged R500 for the device from 1July until 31 July evn though I only received the device on the 27th.</p> <p>On top of that, I am being charged R15 for data even though I had not used even half my data allocation of the old sim, with the same number mind you. I still had to pay my full subscription for the month of July, as per my old contract, but on top of that< i had to now pay for July again with the new contract.</p> <p> </p> <p>It is blatant ******* and an absolute disgrace that I have to pay for a full month becasue a saleman activated the sim 3 days prior to the month end.</p> <p> </p> <p>I am a long standing client of Telkom, both with High speed uncapped broadband, as well as my cell phone.. but this is really disspointing from them.</p>
Hello Brandemon
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Noleen
Telkom Social Media Team.
Best regards,
Hello Brandemon
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Brandemon,
Thank you for taking our call.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team.
Best regards,
Hi Brandemon,
Thank you for taking our call.
Please be assured that we have sent your query to the billing Team for further assistance, they will be in contact with you.
Regards
Launa
Telkom Social Media Team.
Best regards,
Afer being called and listened to, I was promised that someone would contact me...
I am still waiting.
I have now lodged a complaint with the Western Cape Office of the Consumer Protector, for unfiar business practices.
Afer being called and listened to, I was promised that someone would contact me...
I am still waiting.
I have now lodged a complaint with the Western Cape Office of the Consumer Protector, for unfiar business practices.
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