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yukisha P

1 reviews | Active since Jan 2015

06 Feb 2016, 11:12

*******!

I AM COMPLETELY DISAPPOINTED WITH TELKOM HOME BILLING SERVICES. DURING DECEMBER MY TELKOM BILL ARRIVED LATE VIA MANUAL POST INVOICE STATING 2 MONTHS AREAS OF WHICH I WAS NOT NOTIFIED PER MONTH OFF. <br> <br> I IMMEDIATELY RUSHED OFF AND MADE PAYMENT OF R 425 TO THE NEAREST EASYPAY STORE ON 12-01-2016.<br> <br> I CALLED TELKOM AND ENSURED MY ACCOUNT NEVER REACHES THIS SITUATION AGAIN AND OPTED FOR DEBIT ORDER PAYMENT AND EMAIL INVOICING. <br> <br> AS USUAL NONE WAS HEARD AND RECEIVED A BILL THIS MONTH OF R701!!! ALSO SEEING THAT I AM PAYING INTEREST FOR THE R425!!!! <br> <br> THE BILL WASN'T ELECTRONIC DEFEATING ALL MY EFFORTS - IT WAS SENT BY POST!!! ALSO NO DEBIT ORDER WAS DONE MEANING I MUST MANUALLY PAY AGAIN CAUSING ME A LOT OF INCONVENIENCE.,<br> <br> I AM PENSIONER AND TELKOM HASN'T EVEN REBATED MY PENSION OPTION TO ME<br> <br> I AM UTTERLY DISGUSTED AND FED UP!

0
Replies (1)
Telkom
Telkom's reply06 Feb 2016, 15:06
Official
Hello yukisha11,

Thank you for bringing this matter to our attention. Be assured that your query has been escalated to the relevant department and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,