NM
Nonhlanhla M

1 reviews | Active since Oct 2017

16 Oct 2017, 17:34

Rigged data

So I went to a telkom store at Mall of africa took a contract phone on Friday. Didn't use my phone at all on that day because I even thought of not taking out a phone anymore due to the bad customer service I received from telkom, anyway that's a story for another day. The problem is I supposedly used up 10gigs of data between today namely Saturday and Sunday. 10 Gigs when I call your customer service department I was told that even in the early hours of the morning I was using up 6 gigs when I was sleeping and had my data switched off even. So my thing is no normal 10 gigs of data can finish in 2 days. I've been buying data and never have one ever seen such. Telkom please fix this as my contract is only a few days old and already I've experienced so many problems with you guys. If you don't want to lose a customer do not treat me like I'm some clueless person who doesn't know anything about data.

0
Replies (1)
Telkom
Telkom's reply23 Oct 2017, 09:09
Official

HI Magcwabe

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task or team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,