Ridiculousness

On the 22 April I had an ADSL Line installed at my home. To date I have not had any Internet service. I have gone to the Key West Telkom branch several times to try sort out the issue... Key West Telkom says they cannot assist and refers me to their call centre. I have tried calling the 10210 and just land up on hold for over an hour at a time. Eventually i got Hendrina Van Broekhuizen (the only person who has even tried to assist) from Key West to send an email Willie Harding (Manager) to kindly request for a technician to come to my home and assitst .. The only response I have had after that, is a sms stating i will be billed at the end of the month... Can someone please tell me why I have never heard from Willie Harding despite the emails, why a technician is allowed to install a line and leave without testing that it actually works and why no technician has been sent to my home despite numerous request...