Ridiculously Telkom

I have logged 4 faults via telephone and 6 faults via the Telkom app, each and every one on the app have been marked as solved when we are clearly still sitting with the fault. I have had endless messages via fb messenger asking for info in which I always get a reply saying tour fault has been escalated and someone will be in touch, yet to have a physical conversation with any one who claims to contact me unless I then call Telkom AGAIN. We have been without Wi-Fi since 25th December and they still had the thick skin to send me a reminder to pay a bill for a service which is not working. Please inform me TELKOM when your *********** company can find the time to actually help a customer and stop being desk flies which just write off faults!!!