1 reviews | Active since Dec 2016
RIDICULOUSLY slow “LTE”!!!!!!
<p>I don’t know where to start with this…</p> <p>All I can say is that I cannot wait for my contract to end with this stupid company!! Telkom regularly advertise LTE speeds of up to 90mb/s. In the past year that I have had this LTE package with Telkom the fastest speed I EVER got was 2.89mb/s. Half of the time it does NOT WORK and the other half of the time the modem is broke and I have to take it in for repairs that take 3 weeks without ANY backup modem offered.</p> <p>This morning my speed is 0.58Mb/s. I mean really!!! I cannot even open my emails, I will still be waiting next week for it to open!</p> <p>I have been paying R399 a month for a service that DOES NOT EXIST!!!!! Surely this is unacceptable??</p> <p>Using my internet for business purposes I am sure you can relate to my frustration.</p> <p>I trust TELKOM would respond to my issue faster than their current internet speed!!</p> <p>STOP FALSE ADVERTI*****TS!!!</p> <p> </p>
Good day JP,
As per the incident that was logged, it shows that on the 4th April you were contacted and you advised the agent that you have moved to a different location and you will monitor your connection.
Please privately reply and provide your new address and 2 street names close to your address for our team to further investigate and assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day JP,
As per the incident that was logged, it shows that on the 4th April you were contacted and you advised the agent that you have moved to a different location and you will monitor your connection.
Please privately reply and provide your new address and 2 street names close to your address for our team to further investigate and assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi Busi,
Thank you for your response.
I was traveling abroad the past 2 weeks and Im back home this week.
My LTE is so slow I cannot even download this page on my computer, so I am replying from my phone.
My adress is 92 Chester road, Walmer Estate, Cape Town.
other street adress: Coronation road and Eden Road.
I please need Telkom to attend to this ASAP. I cannot work like this. If the speed cannot be improved I would like to cancel this contract without any penalty.
Thanks you
JP
Hi Busi,
Thank you for your response.
I was traveling abroad the past 2 weeks and Im back home this week.
My LTE is so slow I cannot even download this page on my computer, so I am replying from my phone.
My adress is 92 Chester road, Walmer Estate, Cape Town.
other street adress: Coronation road and Eden Road.
I please need Telkom to attend to this ASAP. I cannot work like this. If the speed cannot be improved I would like to cancel this contract without any penalty.
Thanks you
JP