DG
Debbie G

1 reviews | Active since Jan 2017

12 Jan 2017, 09:28

Ridiculously slow internet speed

<p>We are a business park located at 34 Seadoone Road, Amanzimtoti directly across the road from a shopping mall. The ADSL lines currently available are 2mb lines only even though the Telkom website says 4mb. When the technician arrives to check he verifies that the lines are only 2mb.</p> <p>For the past 3 years we have been running our server on 4 X 2mb lines with constant problems (look at the fault history) of slow internet speed or intermittent internet. It is extremely difficult to run a business like this.</p> <p>In 2014 Telkom assured us that diginet lines would be available in that year, we are still waiting. In 2015 and again during 2016 they assured us that fibre lines would be installed, we are still waiting.</p> <p>We did a speed test yesterday which was 0.097Mbps and this morning it has dropped to 0.087Mbps.</p> <p>I would appreciate it if someone from Telkom who actually knows what is going on in this area, could let us know how this ongoing problem is being addressed.</p>

0
Replies (3)
Telkom
Telkom's reply13 Jan 2017, 08:08
Official

Hi DebbieG123,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Telkom
Telkom's reply24 Jan 2017, 11:30
Official

Hi,

would you please send us a private message with one of the ADSL line numbers for us to assist with your query.

Regards
Garreth
Telkom Social Media Team

DG
Debbie G's update08 Feb 2017, 13:36
Reviewer Update

Hi Garreth

One of my ADSL lines is ***

Regards

Debbie