RIDICULOUSLY POOR SERVICE, NO REGARD FOR CUSTOMERS

Telkom is about to lose a customer over a very simple mistake THEY MADE and absolutely refuse to correct. I upgraded my mobile contract (on a call FROM TELKOM) in November 2020 and asked for an additional contract with the same package. BOTH mobiles and accessories were confirmed, renewed and delivered by December 2020, however, according to Telkom, one is due for upgrade now, whilst the other is only due for upgrade in 3 months time, because THEY ENTERED THE COMMITMENT DATE INCORRECTLY and are now unable to correct it via phone, in a store, after multiple attempts I am tired of struggling. This is ridiculously POOR SERVICE, with NO REGARD for a LOYAL CUSTOMER OF 7+ YEARS' time. I need a provider who understands customer care. And after all of my effort to say that I have to drive to ROSEBANK to complain???! Terrible. UNACCEPTABLE.