MN
Michelle N

1 reviews | Active since Jun 2015

21 Jun 2015, 11:09

RIDICULOUSLY POOR SERVICE

Applying for an Ipad Air 2 contract through iStore in Eastgate 14/06/2015 with no feedback given in the following week, as I requested that I needed the device urgently. I needed to follow up everytime with the response of Telkom not responding to the paperwork. According to istore staff, Telkom hadn't yet done the credit check on 20/06/2015 almost a week later. As a happy and satisfied Vodacom client I decided to support Telkom due to their competitive prices, the contract period hasn't even started yet and I'm already dissappointed in the lack of service(response) I received thus far. If I had known that this is the quality of service Telkom clients receive I would never have app**** in the first place! I would not recommend becoming a Telkom client at all !!

0
Replies (1)
Telkom
Telkom's reply22 Jun 2015, 18:19
Official
Hello MichelleNaude67,

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ref: SM119734.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team