Ridiculously POOR customer service

Over the last 3 years I have endured Telkom's below mediocre service in silence. Today was just the last straw. To say that I am disgusted and appalled by their service (or lack thereof) that I received from them today, would be an understatement. I called their customer care department to query an over charge on my emergency top up repay. The first consultant i spoke to, hung up on me 5 minutes into the call. I was already running late for an appointment but opted to call them back. This time, i spoke to Nompilo. At first she really sounded like she was going to help me which I was very happy with but after a 27 min long hold with her "trying to escalate the query to a manager" & keeping me on a silent hold with no music, she too hung up without resolving my issue. I cannot recharge my account until my issue has been resolved. So now I am stuck without data which means i cannot communicate with my loved ones. Senior management couldn't be bothered to follow up on their agent's unresolved issues. Another let down by Telkom. Why am I surprised!!!