Ridiculously ***********

I am exasperated with Telkom! After months of attempting to get them to send me bills via email, as well as changing banking details for the debit order and updating my address, we finally managed to get it done in-store in Brooklyn in July 2018. I received my first electronic statement via email on 3 August 2018 for an amount of R522, which will be debited on 31 August 2018 - Great all seemed to finally be sorted out! On 24 August 2018 (which is 7 days earlier than the date stated on the invoice) the amount of R522 was debited from our account for the Telkom bill. I was due for an upgrade on 28 August and we went to Brooklyn store to complete the upgrade on Sunday, 2 Sept 2018. However, here I was met with the following unpleasant news: My phone could not be upgraded as my account was sent to the collections dept for an outstanding amount of R522 and I had to contact the call centre and prove to the billing dept that the debit order went off! 9 days after the payment went off I have to prove it to Telkom! I phoned the call centre the following day and of course was met with some uncooperative person saying the payments take 3 weeks to allocate! How the hell does that work???? For the past 3 days I have received 9 calls from Telkom between 6pm and 9pm with some robot telling me I need to pay my bill or they will suspend my account. In addition to that, I have now received a bill stating the money is still outstanding and they will take a debit order of R736 at the end of the month. Oh and guess what? The address on the bill is for some flat I stayed in for a few months back in 2010! I don't even know where they got that address from!!! What the hell is going on with Telkom? I used to be impressed with your services, but this entire year you have disappointed and frustrated me again and again. I would like to have this issue rectified as a matter of urgency and get my upgrade done. This has just been one big nightmare! I am 7 months pregnant and do not need this hassle from a service provider! If Telkom is so ***********, then please point me in the right direction of a service provider who is willing to help their customers.