Ridiculously bad service

I logged a problem with a Telkom business mobile phone on the 3rd of August, on the 23rd of September I logged another call with the same problem that was not resolved. Today it is the 7th of October and the problem is still not resolved...in the meantime we have to pay for a full service but most of the time I can not use the phone at the office for the purpose it was bought. When I asked how is it possible for them to take 2 months to sort out a problem the answer is..."someone will call you" This is ridiculous!! Unfortunately I have to rate one star to write a review but if I could I wouldn't even give one star. Telkom is not worth it!!!