RIDICULOUS STAFF

I am very disappointed in the service received by telecom's staff.

I have logged a fault with Telkom on 12 March due to no internet connection. our line has been affected by either cable theft or damaged cables - witch is linked to a bulk error. Now no one can assist me in giving me an answer as to when this will be fixed. I spoke to a lady with the name Thembiso this morning 23 March 09H37. Her response to my questions " sorry but Telkom doesn't have the answers for you" Ok Thembiso who does have the answer for me? " Sorry but Telkom doesn't have the answers for you". the whole conversation through????? ***???? Thembiso and another consultant who I spoke to on Monday rep**** to my question, why should I pay for a service that I am not using? There lovely ridiculous response: " You must go to your nearest branch and ask for a sim that they will link to your account then you will still be able to use the internet" ARE YOU KIDDING ME? Now i need to remove my Cell C sim from my mobile, insert the Telkom sim to use the data. then when I am done I need to remove the Telkom sim and insert my Cell C sim. You guys are ridiculous.

GET SOMEONE TO PHONE ME AND GET THIS SORTED NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!