Ridiculous service - twice in one month!!!

If it was possible I would have given a 0! Second time in a month that the entire area is off, after calling the call center the person only disclaims that "unfortunately we have no feedback yet, we will call you if we receive feedback". No feedback after 4 days?! Seriously?! Telkom you should start investigating what your technicians do...and how you respond to faults that are logged. This is absolutely ridiculous to say the least. We depend on our internet capabilities daily and now we have 50% of the month without it.