ridiculous service or non service by TELKOM

My Wifi contract was due for and upgrade on 19/05. I called several times for three days, but the voice prompt indicated that i was not due for an upgrade. i desperately tried calling all other departments within Telkom and being given the run-around. i finally called the ADSL upgrades and was then finally able to be connected to the LTE upgrade. my anguish was not resolved there because when i had finally upgraded and given the agent my delivery address she argued that it was not my address BECAUSE HER SYSTEM GIVES ANOTHER ADDRESS for the company i work for. i had informed her that i had received may deliveries one of which was from TELKOM 21 months ago. she continued arguing with me and only after i asked to speak to a manager did she complete the order, but very begrudgingly. she said that she WILL enter the address i am giving, but will not be responsible if the parcel is not delivered. satisfied that i had given her the CORRECT address i ended the call. later that evening i received an sms from the courier company only to realise that TELKOM had provided the courier company with the incorrect address. had i not changed the delivery address on the courier company website, i would never have received my parcel and TELKOM would hold me responsible. (i have a picture of the address given to the courier company). i find this entire ordeal tiresome and frustrating and did not feel any better rather worse after i had spoken to the consultant. my only resolve was that i had managed to upgrade my contract. Telkom should really look into their systems because it CLEARLY does not work.