Ridiculous Service in moving a line

I have recently moved and needed to relocate my line to a different unit in the same place. It has now been three weeks since then I have not yet received any response. I contacted the call centre and spoke to Lynda only to be told that apparently cables are out of stock and this has been ordered. I asked about why I was not contacted about this and she could not give me an answer. I then asked to speak to the supervisor who was apparently too busy and I left a message to call me back to which he did not. The supervisor's name was Sipho or Siphiwe something to that effect. I then called the call centre today waited about two hours on hold to get trough to Lauren and only to be placed on hold again. At this point is it pointless having a line where there is no service being provided. This is not the first time that telkom has been a disappoinment. Mt reference number is *** and order number 689785/44 or 699785. My Landline is ***. I need my line moved asap as I am not being provided with any assistance.