RIDICULOUS SERVICE FROM TELKOM INSURANCE

I canceled my insurance with Telkom Insurance on the 20 November 2019, I was billed for January and they are billing me again for February. When I called the call center the consultant confirmed that it has been canceled and she does not know why they still billing me, she advised me she has escalated it and someone will contact me back, this was yesterday morning I am still waiting for someone to call me back. I called again this morning to find out what's going on and spoke to a consultant by the name of Kaylin she said she cannot view the previous month only the current month which is a bull****! She said the money has to come off again then only can she esculate it. What kind of service is this. Where is the TCF in this ridiculous service. I would not recommend Telkom insurance to anyone. You're paying insurance for mahala. Who's pocket is that money going into if the insurance has been canceled!