Ridiculous service from telkom

I have been struggling with telkom for the past 4 Months now and every call with telkom is a waste of time and efforts. My telkom account was suppose to have been upgraded end of May 2019 to a 40mbps and Uncapped internet. After several frustrating calls ive went into the branch at the Mall at reds and spoke to a consultant to help me as i am not progressing at all. I called technical support from my cellphone at the branch to prove to the consultant how i was struggling with telkom. Reference Number: *** 27/07/2019 - The promised to have this matter resolved in 24-48 hours.

Today is the 6/08/2019 and im still struggling with the same problem. Ive called telkom and they still have not upgraded my line. Reference for todays call: *** @ 10:35 spoke to a manager by the name of Kaylin Moodley who again promises to have this matter resolved in 24 hours.

I am extremely frustrated with telkom and i feel if this matter isnt resolved today i will hand in a letter to cancel my line completely.