Ridiculous Service and Poor Feedback

Background: I am moving from town to a small-holding on the edge of town and need to move my telkom line.

1) App**** Online to request the ine to be moved, was issued a reference number and informed it would take 1 week. 2)Phoned helpline 2 days later to follow-up. Informed that the reference number was not logged. Logged the request again and spent 62 mins on the phone after being transferred between sales to technical and back to sales so as to assist them with my new address. Was informed that it would take 2 weeks. 3)Randomly received a phone call asking if there was a technician at my property. 4) Followed-up the next day with the sales representative to find out what happened to the technician... No record of any technician or phone call. 5) Followed-up a week later to find out that the job was on hold because of the new months phone bill. 6) Paid the phone bill 7) Followed-up 2 days later to find out that supposedly the order had been completed, i argued this point as there was never a technician on the property nor was the line been installed. Waited on the phone for 23mins to talk to the manager, only to be told that the order had been completed on the original property. As the original property is locked and vacant this was impossible. 8)Still awaiting the line and have been set back both financially and emotionally