Ridiculous Service

<p>I requested to move my line on the 1st June this year. The standard message is that I will be contacted within 48 hours to confirm a date and time. This was not done. I had to phone them to query the status thereof.</p> <p>Then a week later I get a message saying that they have it scheduled for the 15th June. The problem with that is that they got the address wrong. I phoned them to correct it. The consultant told me that he will simply make a note on the order that they should come to the new address. Surprisingly, the technician did arrive on the 15th. However he then informs me that my address is linked to a different box and so he cannot do the move. But he did say he will contact them directly to have it resolved and come do it the next day. Which obviously he did not do.</p> <p>I phoned him on the 20th, and then again on the 21st, each time with him telling me that he will phone the office and provide feedback. Which never arrives.</p> <p>I then call the call centre again to find out what the status is. They now tell me that there are no ports available at the new box, so i"ll have to wait. She confirms that it's possible that I will have to wait months for this. Which is absolutely ridiculous. </p> <p>Although all the above is nothing less than what I expected from this backward company, I still need a phone line so am forced to use them.</p>