RIDICULOUS SERVICE! 6 weeks for a sim swop!

Where to start! <br> I am extremely unhappy. I was at a telkom store last Sunday, to be told after 5 & 1/2 weeks my number will be unsuspended and a sim swop will finally be done within 24hrs. I followed up on the Wednesday ( 3 days later ) and yet it still could not be done! I am now still sitting 6 1/2 weeks later without a sim card yet my account is paid every month in full and with out delay. I have to beg for feed back and still get none. <br> Please note my number was suspended due to being ****** and for the last 6 1/2 weeks i have made numerous visits to the telkom store to get a sim swop. i am at a point that i would like to cancel all my contracts with telkom. Why should i settle for service like this???