JE
Justin E
1 reviews | Active since Jul 2015
29 Jul 2015, 08:57
RIDICULOUS SERVICE!!!!!
Telkom have disconnected my home internet and land line saying that my account is in arrears and I have only paid in June even though I have emailed proof of payment for July 2015 (on the 1st of July 2015), to three different people, and spent at least 3 hours on the phone, either holding on or explaining my situation, and every time the person on the other side acknowledges that there has been a mistake and they will rectify it. THIS WAS 28 DAYS AGO!! What am I paying for?<br> <br> I cant believe it takes 28 days to even acknowledge a payment. <br> <br> This is honestly the worst service I have ever received. <br> <br> <br> <br> <br> <br>
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Telkom's replyOfficial
29 Jul 2015, 09:28Hello Jussy11,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM129505.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM129505.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***
Telkom's reply29 Jul 2015, 09:28
Official
Hello Jussy11,
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM129505.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM129505.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo M
Telkom Social Media Team
***