Ridiculous service

The box outside on the pole does not have a cover on it like it is supposed to. Every second week my phone line dies completely according to wind and rain. I have to report the fault every time this happens. According to technicians being sent out - the manager at the store room refuses to give a cover for the box. It is now covered with a plastic Pick and Pay bag which they asked me for when they responded to a fault that was logged last time. I haven't been refunded for the time my phone was disconnected which I am definitely supposed to be.

Please try to sort this matter out as I am without my landline connection since Saturday 30 December 2017. I need a permanent solution as this problem has been constantly happening for the past year.