Ridiculous Service

My first interaction with Telkom, but yet the worst I've ever had!! I had app**** for a Mobile package with Telkom on the 5th of December 2017. I had heard no contact from Telkom until I decided to called in this week on Monday. This was because a debit order of R749.00 had gone off my bank account from Telkom, without any communication from them as they had said they would contact me to let me know if it has been approved or not. I spoke to a lady on Monday, who then told me that it was approved and someone would contact me to arrange delivery. I then heard nothing from them. I called again on Wednesday the 13th, and some nice lady told me it was approved but not processed, of which she then escalated it to be processed and someone would call me. Guess what, no one called. I just called Telkom AGAIN, this morning the 14th of December 2017, only for the lady to tell me it's been cancelled. With NO communication from Telkom and my money deducted. What kind of service is this though? I asked for a refund and the lady says she can't process a refund and will escalate it and someone will call me back. I know that i will NOT get a call from anyone at Telkom, as it is the norm. Can someone please refund my money back or process my order please!!!!