Ridiculous service

<p>I've been with telkom for over 2 to 3 years and I've never missed a payment with them and this how I got treated. <br /> <br /> I app**** for a new device In October last year and I requested this device to be over by their insurance. I have two devices that I'm paying for ( Samsung A5 & S7). BUT only one device (S7) was under an Insurance and I was advised my premium amount is R151 per month.<br /> <br /> When I check my billing telkom started over charging on the insurance premiums and also showed that I'm paying for two devices which I don't understand as I insured only one. I called customer service and I was given a case number saying that they will get back to me. I have not received any answer from telkom since today. I then called them again and requested to speak to one of the managers her name is Latoya Parker,she assured that I'm going to assisted and she will also get back to me. Till today she has not done any effort,she is also has not rep**** to my emails. I did not expect this kind of service from telkom at all. <br /> <br /> I decided that I'm going to cancel this STUPID insurance as surely they don't give a damn about my loyalty as a customer. In all of this my sim cards are off, I'm the one wasting my time and airtime for telkom "System error" they say but I'm the one making the follow ups. This is day light ******* as the consultants at customer service are explain nonsense to me and telling me they will email the people who are dealing with this and still NOTHING. <br /> <br /> TODAY I called them and then I was put on hold for like an hour requesting for a teamleader and then I was dropped. Telkom is so fast to send me SMSES everyday that my credit profile will ruined be while it's there fault. I went also to one of the branches and they said they email the billing manager nothing. I've been waiting for like 7 working days and nothing has been done!!!!!!</p>