Ridiculous security questions

I'm due for an upgrade and tried to do this online since the queue in the Telkom branches can often be very long, so I tried doing this online.

First of all, let me start by saying I have been very happy with Telkom and often tell people they need to look at them as a mobile service provider, but after today I doubt whether I will renew my contract again.

The security questions I failed on both attempts are ridiculous and I answered them correctly - there is a problem with your system and you are going to start haemorrhaging clients if you don't do something about this soon.

Todays interaction with the call centre has been extremely disappointing and I now have to go into a branch.