Ridiculous rejection fee

I have been with Telkom for quite a number of years with no issues. My debit order has also been running smoothly.

I recently changed bank accounts and did not have enough time to notify Telkom of the change. I transferred the R40 payment on the 19th of March. A debit order went off on the old bank account and rejected. I later found out that Telkom slapped me with a ridiculous payment reject fee of R202!! That's for a R40 contract. I have an MTN contract of R400 that also rejected and had a way better experience. I was told to pay in the money and that was it.

I was actually looking to upgrade the contract to the R139 data deal but if you are not willing to waive the rejection fee then I am cancelling the contract (which is actually long due) and move to MTN which seem to be more customer centric and reliable.

Richard Barron