Ridiculous process

I am so sick of the poor service that I receive from Telkom....I am definitely not taking any more products from them.

I am having an extremely difficult time cancelling my policy which is suppose to expire this month.

I have called the call center, they have referred me to Telkom branch.

I went to the Telkom branch and Vuyo was unhelpful and informed me that no manager was on duty. Vuyo manager:Ashley Gordon. Absolutely Pertic service.

I called the call center...and still I can't seem to register and link the account in order to process the cancel.

Y is this blast our responsibility. Surely Telkom should have another cancellation process besides the internet...this is absolutely ridiculous.

I want to know who I can take this matter up...is there an ombudsman that I can further raise this... This is absolutely ridiculous!