lB
leah B

1 reviews | Active since Feb 2015

04 May 2017, 13:56

Ridiculous - no line third time three months in a row

<p>Telephone line went down at 22h00 approximately last night. this is now the third time in 3 months, i am fedup with your service! i rely on internet to do my business and cannot do so if i dont have my line. Well done Telkom, not only have you given me no service again but i will be cancelling my service with you and going to another service provider. while you at it, please give me details to cancel the subscription since your website is not user friendly at all.</p> <p> </p> <p>Not only did i tell your staff when following up with me, you did a curtesy call 2 weeks after it was resolved the last time and when i advised the line is still crackling it was a "oh ok" and hang up. No "i will check with the technicians and follow up for you". come on why bother phoning if you not really interested in the feedback or helping a customer.</p>

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Replies (1)
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leah B's update09 May 2017, 20:15
Reviewer Update

The call was closed today. Surprise surprise...i don't get how it's solved when THE LINE IS STILL DOWN!. I will be cancelling this service, please consider this your official notification.