RIDICULOUS LACK OF SERVICE

<p>Fault Number: 365CTK091116</p> <p>Escalation Reference Number: 911766</p> <p> </p> <p><br />I have spoken to about 7-8 consultants, have sent emails, have escalated faults and now I am here!!!! </p> <p><br />1. This fault is taking too long to resolve! I had requested an ADSL line migration and somehow my phone line went down with it! This was last week Tuesday. It still has not been resolved and estimated to be completed on 20 Nov. THAT IS WAY TOO LONG. I need my phone line and it is unacceptable that it can take so long to resolve! I amnow considering legal recourse. After being told this has been escalated and there is a technician working on it, still nothing. </p> <p> </p> <p><br />2. While I am waiting for this to be fixed, I need my calls to be diverted to my mobile phone. I have the diverting product activated already, but because my phone line is down I cannot divert my own calls! nobody can assist me to do this. I keep getting sent from one person to another and nobody has the access rights to do so!!!</p> <p> </p> <p><br /> </p>