Ridiculous Internet Service

We have been experiencing technical issues with our Telkom Fixed ADSL line almost every month this year and have been sitting with under 0.40 MB/s network speed for a couple days each month.

Upon investigation, Telkom has had to dispatch a technician every single time to do something from the exchange to resolve the issue and this is becoming a bit ridiculous now. After chatting to the Telkom Support Team (who was super helpful and will receive a "complement"); they eventually logged a technical support ticket. This was yesterday morning and this morning I was told that a technician has not yet been assigned to the case.

I would really like to know what Telkom is going to do to correct this technical issue ASAP and also how they will prevent it from recurring?

Ref number for current support ticket: 18CEK211217