Ridiculous Deductions

To whom it may concern,

Kindly note I have a cell phone contract with Telkom which gets debited on the 20th of each month, however this month it returned unpaid due to insufficient funds. My funds were only available on the 24th of which there was a debit done on my account the 26th meaning, because of the unpaid debit order a Neado was put in place for the amount of R291.67 that was due the 01st December 2018.

I contacted Telkom this morning at exactly 10:30am, and spoke to an agent called Nduduzo Ngcobo who advised me that even if it went off 1 minute after the deduction date I will be charged R202.70 in edition to my monthly amount of R291.67. This does not make sense at all as this means I have to pay a sum of R494.37 for December 2018 even though the funds was received before cycle end date. Now what is surprising is that my statements reflects and amount of R786.04 due. To be honest, I really don't know where this amount comes from.

In addition, I managed to speak to one of the Team Leaders by the name of Melinda Zungu, who for crying out loud was not helpful at all as she had no clue when exactly the billing date is for the company she is currently employed at. To be exact this is what she said:" she cannot assist as this is back office information". This is ridiculous!

Please help me understand how can I be charged for an amount that went of before billing date? Why was I not informed of the amount of R786.04 due this month? Why the hell would I be charged R202.70 when in fact my Deduction is R291.67 which is almost two times the amount?

Regards