1 reviews | Active since Aug 2017
Ridiculous Data Billing
I have an existing SmartInternet-1GB Data Bundle Contract offered by Telkom Mobile since March 2016. The contract came with a Tablet device which excludes calls at a monthly fee of R139.00, the a/c number ********** 53. Since I have taken this contract I have experience various issues of misunderstanding with Telkom and through a lengthy query it is then when it is resolved. However, the issue at hand is that I have received a ridiculous amount of billing for the month of August 2017 to an amount of R2,175.91. I inquired as usual and was provided with a statement which only reflects the amount without an itemised billing (breakdown) . The reference number- ********** 8. I am really frustrated with dealing with Telkom. Through the previous bad experiences I even stopped using their sim card and I am shocked that I have been billed this amount.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hello Lunga23#
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Hello Lunga23#
This response serves as a follow up on your query, please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance.
Kind regards
Ntombi
Telkom Social Media Team
Best regards,
Good day Lunga23#,
Kindly provide us with the requested details on the above for follow up and assistance.
Regards
Tsebo
Social Media Team
Best regards,
Good day Lunga23#,
Kindly provide us with the requested details on the above for follow up and assistance.
Regards
Tsebo
Social Media Team
Best regards,
Good Morning.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
Good Morning.
kindly be advised that we are awaiting for the requested details in order for us to assist you further,
your ref will closed due to no response a new ref will be opened once you have responded.
please email us at *** with the details.
Regards
Launa
Telkom Social Media Team
Best regards,
