Ridiculous customer service

Good day

I am fed up.

I have moved from the flat to the main house on the same property, i have explained countless times that there is already a ADSL line in the main house. All the technician needs to do is find both ADSL lines in the exchange and swap them!!!

Anyway, I phoned and received an order number on the 27th July. Monday the 30th I phoned to see if a technician has been given the job yet and date etc. The operator told me that the technician has already been dispatched and finished the job on the 28th Saturday July. I explained that he has not been here or has not touched my ADSL line as it is still working in the flat. No communication at ALL was received

Long story short of countless phone calls, new orders, "technical difficulties", numerous dates given but no response from the technician or even pitching up, sms or phone call and the order number coming back from the technical division etc i am back to square one. It has been 23 days from the first order placed and i am still without internet, a date or a light at the end of this "nightmare" tunnel. But i am still paying for the ADSL and cannot even use it.

I have escalated this situation twice already. This system is flawed. I am not allowed to talk to a supervisor, i'm stuck with the operators (some do really try - but inevitably they can't do much to help) who can just follow the system and I cannot speak to a technician.

I have phoned this morning again to hear (hope) of any progress, and to my surprise i have to start again. Order number was with the technicians and the system sent it back to Telkom.

This is literally a 30min job at most!

Can anyone assist me???

Or willing to actually do something about this, not just say "sorry sir it's the system, nothing else i can do"