Hellopeter
Share Your Experience
MM
Mpho M

1 reviews | Active since Mar 2017

17 Apr 2018, 10:02

Ridiculous charges

Telkom charges me R700 for using 3 mb, not talking about Gigs. Ridiculous. I need an explanation before I go to the Ombudsman.

0
Replies (4)
Telkom
Telkom's reply02 May 2018, 09:04
Official

HI mpho-mhlaba

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

MM
Mpho M's update02 May 2018, 12:20
Reviewer Update
Hi, Keagan This is the second reference number received I do have another reference number ********** 6, please note that I have logged a complaint with the ombudsman because I have been waiting since the 11th of April to be contacted and now my money has been debited ridiculously. I feel that people should know you offer cheap services but once in a contract you do not care about the customer. Even Miway calls people back atleast in a week. Very very bad. I would never recommend Telkom to even my worst enemy as you frustrated me, I just want my refund back period I am not paying that much for 3mb even if I called the Queen in England that is crazy.
MM
Mpho M's update21 Sept 2018, 09:59
Reviewer Update
Pathetic...
MM
Mpho M's update28 Jan 2019, 12:39
Reviewer Update
Please advise when is this contract finishing i am over Telkom and I have changed services. You are charging me for nothing. AI***