Ridiculous call out fee charged for less than 1 minute

<p>To whom it may concern,</p> <p> </p> <p>I would like to lodge a formal complaint with you with regards to Telkom’s absolute ridiculous call-out fees.</p> <p> </p> <p>As a very loyal client for many years I feel it is outrageous to charge us R1220 for a call-out fee when your technicians were at our offices for less than 2 minutes.</p> <p>Given, the fault was on our side (with our main power supply), but your technical staff had to do nothing at all in the very short time that they were here.</p> <p>Not too long ago our Telkom lines were down for most of the working day when you were busy with cable installations in the area.</p> <p>I am 100% sure that we lost income that day as our clients had no way of getting in touch with us – yet I am not able to charge YOU for our loss of income.</p> <p> </p> <p>I really don’t mind paying a reasonable amount for a call-out fee, but this is ******ion.</p> <p>At this point in time I am seriously considering going mobile and cancelling our Telkom lines – all of them.</p> <p> </p> <p>Kind Regards</p> <p>Claus-Peter Mette</p> <p> </p>