Ridiculous but Telkom fixed line (subscription services)still not cancelled after assurance from Telkom Social Media Team that it was done!

<p>Once again Telkom, your customer service is appalling </p> <p> </p> <p>What I said before - Impossible to cancel Telkom account ref AI ********** . I have received ANOTHER invoice alert for payment in January 2017 .... after having recived telephonic assurance from the Social media team at Telkom that the account has been <strong>cancelled</strong> and a credit note will be issued ......r (below)</p> <p> </p> <p>The Subscription Fee continues to be active, and continues billing ... will the Telkom *****s please fix the whole problem, cancel this account forever!!!! AND credit the entire R460.30. </p> <p>I do not owe you a cent!</p> <p> </p> <p>From: HelloPeter Telkom ********** <br />Sent: Monday, 21 November 2016 2:48 PM<br />To: ********** /> Subject: Telkom Cancellation Request - AI **********</p> <p> </p> <p>Good day Mr ***</p> <p>Thank you for making contact with us via the Hello Peter platform,</p> <p> </p> <p>Kindly note your cancellation order has been issued for telephone number ********** 331 the cancellation order number is ********** 46A</p> <p> </p> <p>We have logged a dispute for this account to be credited and have the account back dated your dispute reference number is ********** 2,</p> <p> </p> <p>Your final invoice will on the 15th of December which will reflect the credit on the invoice.</p> <p>Regards</p> <p>GS</p> <p>Telkom Social Media</p>