1 reviews | Active since Apr 2016
Ridiculous Billing after the contract has expired
On the 5th of February 2016, the data contract for 2 Samsung Tablets expired. I used to pay R580 per month for the contract. In January 2016, I visited the Telkom mobile store to confirm the cancellation. I was told the system was offline. On the 27th of February 2016 I visited the Telkom store again and filled in the cancellation form to cancel the data contract for the 2 tablets and emailed it to Telkom on the 2nd of March 2016.<br> <br> The billing continued at the end of March 2016 after the data contract had expired. I was charged R1700 for the expired contract. The call centre agents were rude with bad attitude and said I deserve this billing because I don't know how to cancel the contract.<br> <br> I am really disappointed, angry and frustrated by Telkom. I have made numerous calls to their call centre, but still NO help. I don't know what to do anymore.<br> <br> Please help!!!!!! The data contract is still active and I am supposed to continue paying for the service I no longer NEED.
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Hazel
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.
Please contact us via email: *** for any further queries.
Your ***.
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Hazel
Telkom Social Media Team
