Ridiculous Billing

Dear Telkom It seems that the software that you are using for internal processes are holding you back.

It’s October, I logged a dispute on my bill in April and May. The case is still NOT CLOSED!!!

It might be a human error, or your internal system is not working at all.

We relocated on the 30th of March – Please check my previous comments. I spoke with 32 consultants and eventually someone came out to fix our NON-WORKING internet on the 17th of May. The problem was with Telkom, a faulty port that was fixed, eventually. But this only happened after I had to cry, scream and eventually go onto the social media platforms for someone to sort it out.

Now due to that, Telkom charged me for the full month of April and May – where we had NO SERVICE at all. I refused to pay the bill until this was sorted out. We are in October, and it is still not sorted out. RIDICULOUS to say the least!!! Not only that, I have logged the dispute 7 times already. What a waste of my time!!!

I phoned on Friday and spoke with Noluvuyo who escalated this matter and promised that the supervisor will phone me on Monday. It’s Wednesday today, still no call.

Telkom disconnected our service and listed me with the Credit Bureau. How pathetic is that?

Sort out my bill, do your work and service your customers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!