Ridiculous - Bad Service

I got a Wi-Fi contract with Telkom November 2017. a Pro-rata amount was suppose to get debited from my account on the last day of December, but my Debit order never went off in December (Error from my side not Telkom's side). So normally it would then get deducted with the following debit order or somebody will communicate with you to get the arrears amount paid, but nothing like this happened. And to get through to somebody at Telkom is just a losing battle. In the middle of January my wifi was disconnected (which I totally understand because they didn't receive December's payment) so at the end of January my debit order went off but just for the normal debit order amount. I then wanted to transfer the outstanding balance but once again I couldn't get through to the 081180 nr. Not long after my debit order did I receive a email with my invoice showing that my next debit order will go off at the end of February. This time it included the arrears amount which I was glad about, but they also charged me R200 for an unpaid debit order. It's almost more than my monthly debit order which is ridiculous, but anyway, my debit order was then deducted on the 23rd of February ... really the 23rd??? after I clearly stipulated on my application that it should go of on the last day of the month. Luckily I went through so now my account is up to date, but since the middle of January I have had no Wifi. It's 8 days after my debit order and it's still disconnected. And I still can not get through to the nr 081180. I've paid for the full February and now for March but I only had data for November, December and the half of January. I was in contact with my agent the whole time regarding my query and he logged queries on my behalf from his side - but still after all his queries that he logged did Telkom still not come back to us.

If I don't get a reply from Telkom regarding my query then I want to cancel this contract with immediate effect. I only have to options ...

1. I want my wifi reconnected and I want my data which I paid for in February also added on my account ... if Telkom doesn't do this then 2. Cancel this contract.